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Head of Development Operations

Location. London, UK

Salary. Competitive Salary and Benefits

Closing Date. Tuesday 22nd October

At UAL we have a clear strategic vision set out until 2022 which is focused on providing transformative education, developing world-leading research and enterprise, becoming the center of public debate for the future of arts, design, fashion and communication, and building an inspirational, physical environment that supports its students, staff and wider communities. The Head of development Operations will play a vital role in the context of UAL preparing to launch a first ever comprehensive fundraising campaign, which will lead to a step change in fundraising activity and will also likely include targets for increasing the number of donations and levels of volunteering amongst our alumni.

You will also oversee a wide variety of activities fundamental to fundraising and alumni relations activity at UAL, including management of two researchers. Your responsibilities will include oversight of all data management activities (including being the university-wide lead on Raiser’s Edge and the Development department’s lead on data protection duties), ensuring compliance with all relevant standards, monitoring and reporting of income and other KPIs, supporting alumni relations activities, establishing and disseminating best practice in data management and reporting, and managing the prospect research and due diligence function as it relates to donors and prospective donors.

The 2019 QS Rankings for Art and Design rank us as second in the world, as well as the world’s leading art and design university with undergraduate provision.  We have a clear strategic vision set out until 2022 which is focused on providing transformative education, developing world-leading research and enterprise, becoming the center of public debate for the future of arts, design, fashion and communication, and building an inspirational, physical environment that supports its students, staff and wider communities.

Requirements of the role:

  • University degree, equivalent qualification or suitable professional experience

  • Knowledge of fundraising and related activities in the education, arts, cultural or wider charitable sectors

  • Experience of leading Development Operations in the education, arts, cultural or wider charitable sectors

  • Experience of working with fundraising colleagues to help achieve ambitious fundraising targets

  • Experience of financial reconciliation relating to donations and pledges across different income streams

  • Experience of managing a research function

  • Experience of senior-level data management and associated responsibilities

  • Experience of managing databases, in particular those used to support a fundraising function (such as Raiser’s Edge as used by UAL)

  • Excellent written and verbal communication skills

  • Ability to build strong relationships with a wide range of people, including at the most senior level

  • Ability to communicate specialist information – such as that related to data protection or financial processing – in a way that is accessible to non-specialist colleagues

  • Motivates and leads a team effectively, setting clear objectives to manage performance

  • Meets all professional standards for Development Operations (such as data protection, due diligence, ethical gift acceptance, appropriate naming conventions, and so on) and encourages best practice from others

  • Plans, prioritises and manages resources effectively to achieve long term objectives

  • Builds effective teams, networks or communities of practice and fosters constructive cross-team collaboration

  • Thinks creatively and suggests practical solutions to new or unique problems


(Head of Development Operations - 5667)


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UAL is a world Top 2 university for art and design according to the QS World University Rankings® and Europe's largest specialist university for art and design

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