Company Details

UK – Richmond Associates UK Limited
Trading address: 7-10 Adam Street, London, WC2N 6AA, UK
Registered office: registered in England and Wales, 10 Queen Street Place, London, EC4R 1AG
Company registration number 4408218

Australia – Richmond Associates Australia Pty Ltd
Trading address: Level 6, 69 Reservoir St, Surry Hills, Sydney NSW 2010
Registered office; Morrows Pty Ltd, Freshwater Place, Level 13, 2 Southbank Boulevard, Southbank VIC 3006
ABN 78 151 776 797

Asia – Richmond Associates Asia Pte Ltd
Trading address: 350 Orchard Road, #11-08 Shaw House, Singapore 238868
Registered office: 350 Orchard Road, #11-08 Shaw House, Singapore 238868
Company Registration Number (UEN): 201928619C, License Number: 19S9882

 

Privacy Policy

This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the processing of Personal Data, or changes in applicable law. We ask you to read this Policy carefully, and check back regularly to view any changes or updates we might make in accordance with the terms of this Policy. We will notify you of any significant changes.

Introduction
All organisations that process personal data are required to comply with data protection legislation.  This includes in particular the Data Protection Act 1998 (or its successor) and the EU General Data Protection Regulation (together the ‘Data Protection Laws’).  The Data Protection Laws give individuals (known as ‘data subjects’) certain rights over their personal data whilst imposing certain obligations on the organisations that process their data. All organisations that process Personal Data have a legal duty to ensure that this personal information is collected and used fairly, stored safely and not disclosed to any other person or organisation unlawfully.

This Privacy Policy is provided by Richmond Associates (“we”, “our” and “us”) and is for individuals outside our organisation with whom we interact. This includes, but is not limited to, Candidates, Clients, Sources and visitors to our website (“you”). Defined terms used in this Policy are explained further in Section 2 below.

As an Employment Agency, we collect, process and store certain Personal Data and Sensitive Personal Data, for example about Clients and Candidates, in order to fulfil our commercial purposes.  We are required to do so to comply with other legislation.  We are also required to keep this data for different periods depending on the nature of the data.

This Privacy Policy sets out how we collect and process your Personal Data in our dealings with you, and implement the Data Protection Laws. It should be read in conjunction with any other privacy statements or fair processing notices we may provide on specific occasions when we are collecting or processing Personal Data about you.

You have control over the data we collect on you and are free to decline to provide Personal Data. If you choose not to provide data that we deem necessary, however, we may not be able to assist you in work-finding services (if you are a candidate), or we may not be able to fulfil our obligations to you (if you are a client).  We will be clear on what information we require and why, so that you can choose accordingly.

This website may include links to third-party websites (e.g. belonging to our Clients). Clicking on those links or enabling those connections may allow these third parties to collect or share data about you. We do not control these third-party websites, nor are we responsible for their privacy statements and activities.  We recommend that you read the individual third-party websites’ privacy statements if you are concerned.

1) Scope
This Policy does not apply to our processing of Personal Data of our employees, contractors, temporary workers or other staff in connection with the roles they undertake for us. A separate internal privacy policy is provided.

Except as otherwise specified below, Richmond Associates is the Controller and is responsible for your Personal Data.  Richmond Associates is made up of Richmond Associates UK Limited, Richmond Associates Australia PTY Ltd, and Richmond Associates Asia Pte Ltd.  We are all Controllers and responsible for your Personal Data.

We share candidate application materials with their permission with our Clients.   In these instances, we may also be joint Controllers of Personal Data with our Clients.  Further information about how we share data with our Clients is provided below in Section 4

2) Definitions
In this policy the following terms have the following meanings:

  • ‘Candidate’ means an active or potentially work-seeking individual, for a position with a Client.
  • ‘Client’ means a client of Richmond Associates.
  • ‘Consent’ means any freely given, specific, informed and unambiguous indication of an individual’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
  • ‘ Data Controller’ or ‘ Controller’ means an individual or organisation which, alone or jointly with others, determines the purposes and means of the processing of personal data;
  •  ‘Data Protection Authority’ means an independent public authority which is responsible for monitoring the application of data protection. In the UK the supervisory authority is the Information Commissioner’s Office (ICO).
  • ‘Data Sharing Agreement’ means an agreement between Richmond Associates and a Client for the sharing of Personal Data under which Richmond Associates and the other party are joint Controllers.
  • ‘Data Processing Agreement’ means an agreement between Richmond Associates and a Processor.
  •  ‘Data Subject’ means the individual whose Personal Data is processed.
  • ‘Personal Data’ means any information relating to an individual who can be identified, such as by a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
  • ‘ Personal Data Breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data;
  • ‘Personnel’ means any current, former or prospective employee, consultant, temporary worker, intern, other non-permanent employee, contractor, secondee or other personnel of Richmond Associates.
  • ‘Process’, ‘processing’ or ‘processed’ means any operation or set of operations performed on personal data, such as collection, recording, organisation, structuring, storage (including archiving), adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
  • ‘Processor’ means any person or entity that processes Personal Data on behalf of the Controller (other than employees of the Controller).  In this instance, our data processor is Dillistone Systems who provide our CRM system, FileFinder;
  • ‘ Profile’ means a narrative developed on a Candidate, through the evaluation of certain aspects of Personal Data relating to an individual, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;
  • ‘ Pseudonymisation’ means the processing of Personal Data in such a manner that the information can no longer be attributed to an individual without the use of additional details, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the Personal Data is not attributed to an identified or identifiable individual;
  • ‘ Sensitive Personal Data*’ means Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data, data concerning health, an individual’s sex life or sexual orientation and an individual’s criminal convictions, or any other information that may be deemed to be sensitive under Data Protection Legislation.
  • ‘Source’ means any person that provides any view or opinion regarding the qualities of any Candidate or Participant, for any purpose, including but not limited to the suitability of a Candidate or Participant for a particular role.

For the purposes of this policy we use the term ‘personal data’ to include ‘sensitive personal data’ except where we specifically need to refer to sensitive personal data.

3) Personal Data – what we process and how
We process Personal Data in relation to our own staff, contractors, Candidates and individual Client contacts.  We’re a Data Controller for the purposes of the Data Protection Laws.  We are registered with the ICO and our registration number is Z8038913.

Purpose
We may hold Personal Data on individuals for the following purposes:

  • Staff administration.
  • Advertising, marketing and public relations, including:
  • Our Website: operating and managing our website; providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our website.
  • Newsletters and other marketing communications: communicating with you via any means (including via email, telephone, text message, social media, post or in-person) news items and possible opportunities in which you may be interested.
  • Accounts and records, including:
  • Financial management: sales; finance; corporate audit; and vendor management.
  • Communications and IT operations: management of our communications and IT systems; operation of IT security; and IT security audits.
  • Health and safety: health and safety assessments and record keeping; and compliance with related legal obligations.
  • Administration and processing of Candidates’ Personal Data for the purposes of providing work-finding services, including processing using software solution providers and back office support. This includes providing work-finding services to you including our website facilities and other services; attending meetings and/or telephone/video calls with you; supporting you in preparing for interviews, and otherwise communicating with you in relation to those services.
  • Administration and processing of Clients’ personal data for the purposes of supplying/introducing Candidates. This includes recruitment activity and providing these services to our Clients; advertising Client opportunities; supporting Clients to understand which Candidates are interested in their opportunities; record-keeping; and performing background checks.
  • Administration and processing of industry contacts’ (such as fundraising consultants, etc.) Personal Data for the purpose of making relevant business introductions as requested by Candidates or Clients, and on agreement of the contact.
  • Improving our services and offerings through identifying issues with existing services; planning improvements to existing services; and creating new services.

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. For an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@richmond-associates.com.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so or request your express permission.

Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Collection
We may collect Personal Data about you, such as your name, contact details and work history, from a variety of sources. Example of these sources include:

  • You – when you share it to us via email, telephone, through our website, or by any other means.  When you visit our website, your device and browser will automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to our website and other technical communications information). Some of this may be classed as Personal Data.
  • Through the course of our relationship with you (e.g. if you are interested in working with us, we may require Personal Data in the form of your CV, details on the organisation you represent, etc.
  • Personal Data that you or your organisation have made available in the public domain.  This includes social media sites and organisational websites.
  • Third parties who provide it to us (e.g. past employers and referees).

Creation
We may also create Personal Data about you, e.g. records of any interviews you attend, notes of our briefings on roles with your organisation, etc.  This Personal Data helps us to conduct our operations and fulfil our obligations to you.

Access and storage
Your Personal Data is processed in any location where Richmond Associates staff and third-party contractors involved in the processing are located.  This is primarily in the UK, Australia and Singapore.
Your Personal Data is held on two Pulsant tier 3 datacentres (DC) and they are both in the UK (primary in Croydon, secondary in Maidenhead), and accessed by Richmond Associates staff and third-party contractors via a Citrix hosted platform.
Third-party contractors include our CRM database, IT support, and website providers, as well as our accountants.
Personal Data you provide about other individuals

There may be occasions where you provide us with Personal Data about other people (for example, if you act as a Source and provide comments on or recommendations of other individuals).  Whenever you provide any such Personal Data, we rely on you to ensure that the information is accurate, compliant with this Policy, that you have a lawful basis for providing it to us, and that you have complied with applicable law.  If you are unable to meet these conditions, please abstain from providing the Personal Data of others to us.

Categories of Personal Data:
The type of Personal Data about you that we may process include:

  • Personal details: your names (given and preferred); gender; date of birth or age; nationality; marital status; job title; employer; department; salary and compensation details; and where applicable, your passport number and photo, visa number, or work authorisation number.
  • Contact details: home address; telephone numbers; personal and/or email address; and social media profile details (e.g. LinkedIn).
  • Employment records: dates and details of current and former positions held; details of current and former employers; dates of employment; job titles; job locations; subject matter experience; and details of any employment disciplinary issues or incidents declared.
  • Details of your referees: details of referees you may provide, including their contact details, how long you’ve known them and in what capacity.
  • Background checks: details revealed by background checks conducted in accordance with applicable law and subject to your prior express consent, including your identity, and details of your previous employment and residence.
  • Views and opinions: your views on Candidates, Clients or other third-parties, where relevant and applicable.

Legal basis for processing Personal Data:
We may relay on the following legal bases when processing your Personal Data in connection with the purposes we’ve set out in this Policy:

  • we have obtained your prior express consent to the processing (this legal basis is only used in relation to processing that is entirely voluntary – it is not used for processing that is necessary or obligatory in any way);
  • processing is necessary in connection with any contract that you may enter into with us;
  • processing is required by applicable law;
  • processing is necessary to protect the vital interests of any individual; or
  • we have a legitimate interest in carrying out the processing, which is not overridden by your interests, fundamental rights, or freedoms. Where we rely on this legal basis, our legitimate interests are in the:
    • management and operation of our business;
    • promotion of our business; and
    • provision of services to our Clients.

The legal basis for our core data processing (in relation to the Personal Data of Candidates) is that of furthering our and/or our Clients’ legitimate interests.

We will only process Personal Data where we have a legal basis for doing so (see table below). We will review the Personal Data we hold on a regular basis to ensure it’s being lawfully processed, is accurate, relevant and up to date, and those team members listed in in the in Section 13 will be responsible for doing this.

Before transferring Personal Data to any third party (such as past, current or prospective employers, suppliers, customers and clients, intermediaries such as umbrella companies, persons making an enquiry or complaint and any other third party (such as software solutions providers and back office support)), we will establish that we have a legal reason for making the transfer.

Sensitive Personal Data:
We do not collect or otherwise process your Sensitive Personal Data on our own behalf, except when:

  • the collection and processing is required for the particular role or permitted by applicable law;
  • Clients request that candidates complete Equal Opportunities Monitoring Forms.   This legal basis is only used when the supply of such Sensitive Personal Data is entirely voluntary.

In both instances, we will inform you of the request or requirement, and obtain your consent prior to collecting and processing your Sensitive Personal Data.

If it is not required, please refrain from sharing your Sensitive Personal Data.

What lawful basis are we relying on to process your Personal Data?
We describe below all of the ways we plan to use your Personal Data, and which of the legal bases we rely on to do so. Where appropriate, we have also identified what our legitimate interests are.

Please note that we may process your Personal Data for more than one lawful ground depending on the specific purpose for which we are using your data. If  you need details about the specific legal ground we are relying on to process your Personal Data where more than one ground has been set out in the table below, please see Section 13 and get in touch.

Register you as a new Candidate or Client

  • Identity
  • Contact details

Lawful basis for processing including basis of legitimate interest:

  • Performance of a contract with you

Process and deliver services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us

  • Identity
  • Contact details
  • Financial
  • Marketing and Communications

Lawful basis for processing including basis of legitimate interest:

  • Performance of a contract with you
  • Necessary for our legitimate interests (to recover debts due to us)

Manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey

  • Identity
  • Contact details
  • Profile
  • Marketing and Communications

Lawful basis for processing including basis of legitimate interest:

  • Performance of a contract with you
  • Necessary to comply with a legal obligation
  • Necessary for our legitimate interests (to keep our records updated and to study how clients/candidates use our services)

Enable you to complete a survey

  • Identity
  • Contact details
  • Profile
  • Usage
  • Marketing and Communications

Lawful basis for processing including basis of legitimate interest:

  • Performance of a contract with you
  • Necessary for our legitimate interests (to study how clients/candidates use our services, to develop them and grow our business)

Administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

  • Identity
  • Contact details
  • Technical

Lawful basis for processing including basis of legitimate interest:

  • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  • Necessary to comply with a legal obligation

Deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

  • Identity
  • Contact details
  • Profile
  • Usage
  • Marketing and Communications
  • Technical

Lawful basis for processing including basis of legitimate interest:

  • Necessary for our legitimate interests (to study how clients/candidates use our services, to develop them, to grow our business and to inform our marketing strategy)

Use data analytics to improve our website, services, marketing, customer relationships and experiences

  • Technical
  • Usage

Lawful basis for processing including basis of legitimate interest:

Necessary for our legitimate interests (to define types of clients/candidates for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

Make suggestions and recommendations to you about services that may be of interest to you

  • Identity
  • Contact details
  • Technical
  • Usage
  • Profile
  • Marketing and Communications

Lawful basis for processing including basis of legitimate interest:

  • Necessary for our legitimate interests (to develop our services and grow our business)

Where we indicate above that we are relying on legitimate interests as a basis for processing your Personal Data, you can ask us to stop sending you messages at any time by emailing info@richmond-associates.com.

4) Disclosing your Personal Data to third parties
We share Personal Data (in the form of your covering letter, CV and any additional information you provide when submitting an job application) about Candidates with our Clients for the purposes of providing services to those Clients and Candidates.  We are joint Controllers with our Clients and such transfers are made in accordance with the provisions of this Policy.

Pseudonymisation is sometimes required when sharing Personal Data on Candidates to Clients. This typically happens where Candidates are requested to complete anonymous equal opportunities or diversity monitoring forms or if the Client’s recruitment policies include blind shortlisting practices.

We will only disclose your Personal Data to other bodies we partner with, with your prior and express consent.  We will explain the purpose, who is involved and what information is required on a case by case basis, and await your consent.

We may also share aggregate demographic information with our Clients or trusted partners for the purposes outlined in this Policy. While we make all reasonable efforts to ensure that such information is anonymised, it is possible that small amounts of your Personal Data may be included.

In addition, we may disclose your Personal Data to:

  • legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
  • accountants, auditors, lawyers and other outside professional advisors, subject to binding contractual obligations of confidentiality;
  • third party processors (such as IT support providers), located anywhere in the world, subject to the requirements noted in this Section 3;
  • any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights;
  • any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security;
  • any relevant third party acquirer(s), in the event that we sell or transfer all or any portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation); and
  • our website may use third party plugins or content (e.g Google Maps, Google Fonts). If you choose to interact with any such plugins or content, your Personal Data may be shared with the relevant third party.  We do not control these third-party websites, nor are we responsible for their activities and privacy statements.

Any third-party processor engaged to process your Personal Data will be subject to binding contractual obligations under a Data Processing Agreement, amongst other obligations, to: (i) only process the Personal Data in accordance with our prior written instructions; and (ii) use appropriate measures to protect the confidentiality and security of the Personal Data.

5) Transferring your Personal Data internationally
Due to the international nature of our business, offices and Candidates’ international career aspirations, we need to share your Personal Data with other members of Richmond Associates as well as third parties as noted in Section 4 above, in connection with the purposes set out in this Policy. For this reason, we may transfer your personal data to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

We implement appropriate technological and organisational measures to prevent the unlawful discourse of Personal Data and transfer data as permitted in accordance with the Data Processing Legislation via intra-company transfer.

6) Data Accuracy and Rectification
It is important that the Personal Data that we hold about you and process is kept accurate and up to date.  Please keep us informed if your Personal Data changes during your relationship with us. From time to time we may therefore ask you to confirm the accuracy of your Personal Data.

We take every reasonable step to ensure that any inaccuracies to your Personal Data that we process (having regard to the purposes for which they are processed) is erased or rectified without delay.

7) Data Minimisation
We take every reasonable step to ensure that your Personal Data that we process is limited to the Personal Data reasonably required in connection with the purposes set out in this Policy.

8) Data Retention
As an executive search firm, we rely heavily on the personal relationships we build with Candidates, Clients and third parties. We will therefore hold personal data relating to Candidates and Clients for a certain period of time in order to remember you and the nature of your previous interactions with our firm.

We will hold your personal data for eight (8) years following your last contact with us. We have determined that this is a reasonable period, given the average job tenure and movement for individuals.  Please note that if we have assisted you by providing work-finding services in the last twelve (12) months, we are obligated to retain your records for at least a year from when we last assisted you, by the Conduct Regulations of the Recruitment & Employment Confederation (our industry body).

9) Erasure of your Personal Data
If you ask us to remove your Personal Data, we will contact you first to confirm this request.  If we delete your record, we will not be able to keep a note of the request and, without realising, may be in touch again in the future if we find your details somewhere in the public domain (e.g. on LinkedIn).  We will offer a promise to remove your contact details from the relevant fields of our database and alert our team to respect your request to be left alone.  If you still wish to have your Personal Data removed, we will take the following steps:

  • remove you in the next monthly database clean up operation; or
  • if we have assisted you with work-finding services in the last twelve (12) months, we will remove your contact details so that we don’t accidentally get in touch, and remove your Personal Data twelve (12) months after our last contact.

In some circumstances we use pseudonymisation of your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10) Data Security
You are responsible for ensuring that any Personal Data that you send to us is done so securely.

We have built in appropriate technical and organisational security measures to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.

We also limit access to your Personal Data to our employees, contractors and other third parties as listed in Section 4. They will only process your Personal Data on our instructions and are all subject to a strict duty of confidentiality.

We have procedures in place to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

11) Your legal rights
Subject to Data Protection Legislation, you as a Data Subject may have a number of rights regarding the processing of your Personal Data, including:

  • the right to request access to, or copies of, your Personal Data that we process or control;
  • the right to request rectification of any inaccuracies in your Personal Data;
  • the right to request, on legitimate grounds:
    • erasure of your Personal Data that we process or control; or
    • restriction of processing of your Personal Data that we process or control;
  • the right to object, on legitimate grounds, to the processing of your Personal Data;
  • the right to have your Personal Data transferred to another Controller, to the extent applicable;
  • where we process your Personal Data on the basis of your consent, the right to withdraw that consent; and
  • the right to lodge complaints regarding the processing of your Personal Data with a Data Protection Authority.

To exercise or ask a question about any of these rights, please contact us on info@richmond-associates.com.

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

As a security measure, we may need to request specific information from you to help us confirm your identity and ensure your right to access the Personal Data requested.  We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 30 days. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

12) Cookies
Cookies are text files containing small amounts of information that are downloaded to your device whenever you visit any website (including ours) that makes use of them. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises those cookies. They are used for multiple purposes, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving your web site experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.  We may process your Personal Data through cookie technology, in accordance with our Cookie Policy.

13) Contact details
The Managing Director of Richmond Associates UK Limited is our designated Data Compliance Officer.

Richmond Associates staff members responsible for:

  • adding, amending personal data
    • All Richmond Associates staff members
  • deleting personal data
    • Business Support Assistant
  • responding to subject access requests/requests for rectification, erasure, restriction data portability, objection and automated decision making processes and profiling
    • Business Support Assistant
  • reporting data breaches/dealing with complaints
    • Managing Director, Richmond Associates UK Limited

If you have any questions about the information contained in this Policy, or any other issues relating to the processing of Personal Data by Richmond Associates, please contact info@richmond-associates.com. This mailbox is monitored regularly by the team and your request will be acknowledged within 24 working hours.

Cookies Policy

Website cookies usage
What are cookies? Cookies are text files containing small amounts of information that are downloaded to your device whenever you visit any website that makes use of them. This information is then sent back to the originating website on each subsequent visit, or to another website that recognises those cookies. They are used for multiple purposes, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving your web site experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. We split cookies into 4 main categories:

Category 1 – Strictly necessary cookies
These cookies are essential to the working of the site, enabling you to navigate and use its features. Without these cookies the services you have requested, such as registering for job alerts or accessing secure areas, cannot be provided.

Category 2 – Performance cookies
These cookies collect information about how visitors use the website, including which pages have been visited most often and whether any errors have been encountered. These cookies don’t collect any information that could be used to identify you. All the information collected is aggregated and therefore anonymous. They are only used to help us improve the website in order to provide you with a better service.

Category 3 – Functional cookies
These cookies allow the website to remember any choices you’ve made and to provide enhanced or more personal features. They can also be used to remember any preferences you have made to text sizes, fonts and to other parts of web pages that can be customised. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and cannot track your browsing activity on other websites.

Category 4 – Targeting or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by other organisations. We do have links to other websites. Once you access another site through a link that we have provided it is the responsibility of that site to provide information as to how they use cookies.

Disabling cookies
Most web browsers will accept cookies automatically, but if you would rather that we did not collect data in this way you can choose to accept or reject cookies in your browser’s privacy settings. Each browser is different, so please check the ‘Help’ menu of your browser to learn how to change your cookie preferences or refer to www.aboutcookies.org for further information. Please be aware that rejecting cookies may mean that certain features cannot be provided and that you may not be able to take full advantage of the website and/or its services. By continuing to use our website and online services, you agree that we can place these types of cookies on your device.

Terms and Conditions of use of the Site

Please note that these terms and conditions relate to use of the Site. Please note that copyright, trademarks and Intellectual Property Rights protect the content of the Site together with products and services available from it. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Richmond Associates makes no representations or warranties with respect to the Site or its contents, which are provided for use “as is”. Richmond Associates disclaims all warranties, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, with respect to the Site and any web site with which it is linked. Richmond Associates also makes no representations or warranties as to whether the information accessible via the Site, or any web site with which it is linked, is accurate, complete, or current. It is your responsibility to evaluate the accuracy and completeness of all information, opinions, and other material on the Site or any with which it is linked. Price and product information is subject to change without notice.

Liabilities

To the fullest extent permitted by applicable laws, Richmond Associates and its employees, agents, suppliers, and contractors shall in no event be liable for any claims, charges, and contractors damages, liabilities, losses, and expenses of whatever nature and howsoever arising, including, without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind of character, even if Richmond Associates has been advised of the possibility of such damages or losses, arising out of or in connection with the use of the Site, or any web site with which it is linked.

Indemnification

You hereby agree to indemnify and hold harmless Richmond Associates from and against any and all claims, charges, demands, damages, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by Richmond Associates directly or indirectly by reason of any act or omission which you commit in breach of these terms and conditions and the obligations and warranties contained in them.

Copyright

All rights, including copyright and database right, in the Site and its contents, are owned by or licensed to Richmond Associates. You may use the content of the Site for your own use and for other members of your workplace. You may save content onto any medium and make printed copies provided that you acknowledge the source of the information by referencing ” Richmond Associates UK Limited” with the title of the article or the Internet Unique Resource Locator (URL), but you may not distribute or publish any part of this site outside of your workplace without our prior written permission. We reserve the right to change the content of the Site without notice.

Linking to the Site

A web site that links to the Site:

May link to, but not replicate, the Site
Must not create a frame or any other browser or border environment around the Content
Must not in any way imply that Richmond Associates is endorsing it or its products or services
Must not misrepresent its relationship with Richmond Associates
Must not present false information about Richmond Associates
Must not use any Richmond Associates trademarks displayed on the Site without permission from Richmond Associates
Must not be a web site that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations
Must not be a web site that contains content that could be construed as distasteful, offensive or controversial
Must not deep link to pages within the Site
Sites and users linking to the Site must accept the Terms and Conditions of the Site.
Richmond Associates reserves all rights to copyright.

Richmond Associates expressly reserves the right to request that any link in breach of these Terms and Conditions be removed and to take whatever other action it deems appropriate.

Disclaimer

Richmond Associates has checked all linked sites listed; however the content of some sites may have altered after Richmond Associates has visited them. Richmond Associates is not responsible for the content of any external web site that the Site links to. Links to third party sites are provided only for convenience, and this does not imply endorsement of any such sites by Richmond Associates. If you find any sites, irrelevant, unacceptable or offensive then please do let us know. If you have any general enquiries about the Site or these Terms and Conditions please email info@richmond-associates.com.

Code of Practice

Richmond Associates Code of Practice has been created with reference to and in accordance with both the CIPD Code of Practice and the REC Code of Good Recruitment Practice. As organisation members we strive to abide by their Codes of Practice, as well as our own.

Objective
To ensure that the recruitment process carried out by Richmond Associates is conducted ethically and to the highest standards with due regard to the relevant legislation and statutory codes.

General
I) Richmond Associates will at all times carry out its business in a professional and ethical manner and will constantly strive to maintain its high standards and quality of service.
II) The recruitment process will be carried out in the UK with due regard and in compliance with the following Acts of Parliament and EC legislation and recommendations:
Age Discrimination Act 2006
The Conduct of Employment Agencies and Employment Businesses Regulations 2003
The Data Protection Act 1998
The Disability Discrimination Act 1995
Race Relations Act 1976
Sex Discrimination Act 1975
The Employment Equality (Sexual Orientation) Regulations 2003
The Employment Equality (Religion or Belief) regulations 2003

The recruitment process will be carried out in Australia with due regard and in compliance with the following legislations and recommendations:
Privacy Act 1998 (C’th)
Age Discrimination Act 2004
Disability Discrimination Act 1992
Racial Discrimination Act 1975
Sex Discrimination Act 1984
Australian Human Rights Commission Act 1986 (C’th)
Freedom of Information Act 1982

III) Richmond Associates will at all times encourage equal opportunity and discourage discriminatory practices.
IV) Richmond Associates will ensure that its staff are informed and trained to carry out their duties effectively and that part of their training will include awareness of the Code of Practice.

Client Relationship
Before embarking on the recruitment process, Richmond Associates will:
Obtain a full brief from the client about the role and the organisation to enable a suitable candidate to be selected.
Ensure that the recruitment process corresponds with the client’s internal HR procedures where requested.
Advise its client of any potential conflicts of interest and any material restriction to which it is subject by reason of undertakings given to other clients.
Undertake not to target a candidate for search when that candidate has been placed by them for the duration of that candidate’s employment with the client (Richmond Associates reserves the right to respond to an approach made by the candidate).
Provide the client with a copy of Richmond Associates terms of business.

During the recruitment process, Richmond Associates will:
Abide by the client’s instructions regarding the confidentiality of the assignment and the limits of information which can be provided.
Maintain regular communication with the client, keeping them appraised of the situation.
Undertake not to knowingly withhold information which might influence the client’s decision regarding the appointment.
Unless otherwise agreed with the client, not submit any candidate whose suitability has not been assessed by interview.
Demonstrate to the client the extent of any research on request.
On request from the client, take out references and/or validate professional and educational qualifications subject to permission being obtained and granted by the candidate.
Ensure that any psychometric tests used are conducted by qualified practitioners.

Accurately document all stages of the recruitment process.

Candidate Relationship
With regard to registered candidates, in the context of a particular recruitment process or otherwise, Richmond Associates will:
Not disclose details of a candidate to a client without that candidate’s prior permission.
Not check references and qualifications without the candidate’s prior permission.
Not knowingly withhold information which might influence the candidate’s decision regarding a specific appointment.
Provide clear and accurate information about a role within 24 hours of request (whilst maintaining client confidentiality) and undertake to provide the same information to all applicants.
Where possible, keep candidates informed of the progress of their application.
Carefully monitor and maintain candidate data in compliance with the Data Protection legislation and candidate confidentiality.

Advertising
All advertising will be submitted to the client for approval before publication unless otherwise agreed.
All advertising will make clear that Richmond Associates are acting as advisors to the client.
Richmond Associates will never knowingly misrepresent a client or make inappropriate use of the client identity in any advertising.
Any advertisement should abide by the Code of Advertising Practice, UK and the Competition and Consumer Act 2010 under Australian Consumer Law.

Breach of Code of Conduct
Richmond Associates undertakes to treat any alleged breach of this code or legislation with respect and immediate attention.
Any complaints addressed to Richmond Associates will be dealt with in accordance with the internal disciplinary and complaints procedure.
Richmond Associates undertakes to cooperate fully with the complaints and disciplinary procedure of the CIPD and the REC in the UK and the RCSA in Australia.

UK

E  info@richmond-associates.com
T  +44 (0)20 3617 9240

ASIA

E  info@richmond-associates.com
T  +65-96847487

Australia

E  info@richmond-associates.com
T  +61 (0)2 8218 2185